Your Privacy Matters
Privacy Policy
This Privacy Policy explains how The Taj Mahal Tours collects, uses, stores and protects the information you share with us while using our website, enquiry forms and travel services.
Introduction
At The Taj Mahal Tours, a Travel Launchers initiative, we respect your privacy and value the trust you place in us when sharing your personal information. This policy explains what information we collect, why we collect it, how we use it, and how we keep it secure.
Information We May Collect
When you submit an enquiry, book a tour, contact us on WhatsApp, email us or use our website, we may collect the following types of information:
Contact Information
Name, email address, phone number, WhatsApp number, country and communication details.
Travel Information
Preferred destinations, travel dates, number of travellers, hotel preference, tour interests and itinerary requirements.
Booking Information
Passport details, flight information, hotel preferences, dietary needs or other details required to arrange travel services.
Website Information
IP address, source page URL, browser type, device information, pages visited and enquiry source.
Why We Collect Your Information
We collect your information to respond to enquiries, prepare customised itineraries, process bookings, arrange hotels, transport, guides, sightseeing, internal operations and customer support.
We may also use your contact details to send booking updates, payment information, travel documents, service communication, feedback requests, offers or travel-related updates that may be relevant to you.
Information collected from website activity may be used to improve user experience, website performance, marketing campaigns and enquiry tracking.
Sharing of Personal Information
We do not sell your personal information. However, to provide travel services, we may need to share relevant information with trusted service partners such as:
- Hotels, resorts and accommodation providers
- Transport companies and chauffeur partners
- Tour guides and local representatives
- Airlines, railway services, visa support partners or activity providers when required
- Payment processors, technology providers or professional service providers
- Government authorities or law enforcement agencies when required by law
Payment Information
If payment is made through a bank, payment gateway, card processor or third-party platform, your payment may be processed directly by the respective provider. We do not intentionally store full card numbers, CVV details or sensitive payment authentication data on our website.
Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Information may be stored electronically in our website database, email systems, CRM tools or secure business records. Access is limited to authorised personnel who need the information to provide services.
How Long We Keep Your Information
We keep your personal information only as long as reasonably necessary for enquiry handling, booking management, customer service, legal compliance, accounting records, dispute resolution and business communication. When information is no longer required, we may delete, anonymise or archive it securely.
Cookies and Website Tracking
Our website may use cookies or similar technologies to improve browsing experience, remember preferences, analyse traffic, track enquiries and measure marketing performance. You can control or disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.
Analytics and Advertising Tools
We may use tools such as Google Analytics, Google Ads, Meta Pixel or similar platforms to understand website usage, measure campaign performance and improve our services. These platforms may collect limited technical information through cookies or tracking technologies according to their own privacy policies.
Email and WhatsApp Communication
When you contact us by email, enquiry form or WhatsApp, we may use your contact details to respond to your request, send itinerary suggestions, follow up on your travel plan, share booking updates or request feedback after your trip. You may ask us to stop promotional communication at any time.
Testimonials and Reviews
If you submit a testimonial, review, photograph or travel feedback, we may publish it on our website or marketing materials after review and approval. We may display your name, country, travel month, tour name, rating, review text and optional photo, if provided by you.
Third-Party Links
Our website may contain links to third-party websites such as payment gateways, social media platforms, travel partners or external resources. We are not responsible for the privacy practices, content or security of third-party websites. Please review their privacy policies before sharing personal information.
Access, Correction and Removal Requests
You may contact us to request access to your personal information, correct inaccurate details, update your communication preferences or request removal of information where legally and operationally possible. We may need to verify your identity before processing such requests.
Children’s Privacy
Our services are intended for adults or for bookings made by adults on behalf of family members. We do not knowingly collect personal information directly from children without parent or guardian consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or business operations. Updated versions will be posted on this page and will be effective from the date of publication.
Contact Us About Privacy
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.